York Coffee Emporium (YCE) Terms & Conditions

By purchasing goods from York Coffee Emporium (YCE) you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. They do not affect your statutory rights as a consumer. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

York Coffee Emporium reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. York Coffee Emporium also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale.

Orders

Please ensure when placing your order you have selected the relevant grind you require, and review this selection again at the Checkout. YCE cannot be held responsible for incorrect grinds being sent out if this information is selected incorrectly by the customer, and no refund or replacement will be offered.

Only wholesale customers with credit accounts set up are eligible to tick the “Add to Account” button. Any customers who tick this button without having a credit account will be contacted for full payment before delivery of said items.

All coffee is freshly roasted to order, and due to the seasonal nature of coffee, some options may not be available at time of delivery. If this is the case, you will be contacted within 48 hours and a replacement will be offered or your money will be refunded.

YCE cannot accept any returns of roasted coffee, as all coffee is bespoke to each order.

Payment Method

All prices quoted on this website are in UK pounds and include VAT where applicable but do not include delivery charges. We take all reasonable care to make our site as secure as we can. York Coffee Emporium take credit card orders from most major credit cards (Solo, Switch, visa, delta, mastercard). All of our transactions are processed through sage pay and paypal.com using a secure encrypted server.

Delivery

Delivery is to mainland UK only, for International postage please contact us directly. Items will be posted to the address received during the checkout process at the very latest within 28 days.

We aim to dispatch your coffee within 24-48 hours (not accounting for weekends) however our coffees are roasted fresh to order so there may be a slight delay for some speciality coffees, if there is a delay we will notify you of this and agree on another time for delivery. If we cannot agree on another time, we will offer a substitute product or refund.

Delivery is made either by Royal Mail Parcel Service or courier. If delivery address is different or you have a special request please ensure you complete the relevant sections. If no delivery address is selected, delivery will be made to the billing address.

We are now introducing free collection points for collecting your order placed online. You can find details of all of our pick up points here. Simply place your order online and collect in store with a print out of your order confirmation email.

Delivery Charges

Delivery is charged by all up weight (product + packaging) at: 

0-1kg £2.50
1-2kg £3.50
2-5kg £4.99
5-10kg £5.99
Any order with a value of over £50 at 10kg or below is shipped for free. We do not accept orders for delivery that have a total all up wieght of  over 10kg.

 

Total delivery prices are priced on weight and will be added automatically when an order is place. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).

Damaged or Incorrect orders

If for any reason your order is incorrect or damaged then York Coffee Emporium offers a replace or refund policy, please contact us to arrange return of the goods.

Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of there cancellation.

Cancellation rights

You the consumer have the right to cancel your order without giving a reason. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. For a refund you will incur a carriage charge for the returned goods and also the exchange items. Please note that exchanges and refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 10 working days for this process. Roasted coffee is excluded from these terms. 

Handling Complaints

We will in every case acknowledge complaints within 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint.We will in every case keep the consumer informed throughout the process.

Privacy Policy

At York Coffee Emporium we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a personalised shopping experience. York Coffee Emporium does not sell, trade or rent your personal information to others.

When you order, we need to know your name, e-mail address, delivery address, telephone number, credit or debit card number and the cards expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We collect your email address for our newsletter to keep you up-to-date on all the latest products from York Coffee Emporium If you wish to unsubscribe to this newsletter.

All of our email addresses and information is collected lawfully and in accordance with the Data Protection Act 1998.

VAT

All loose coffee and tea is zero rated. All other purchases will be subject to the current VAT rate at time of order.

External Sites

YCE cannot be held responsible for the content of any of our sites we have linked to and all links are made in good faith.

Contact Details

Please click here to contact us.  York Coffee Emporium at Unit 8, London Ebor Business Park, Millfield Lane, Nether Poppleton, York YO26 6QY. Tel: 01904 799399,  if there are any problems.